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Changing or canceling an order

We are able to change or cancel orders prior to shipping only.

We are unable to change or cancel an order once it has been shipped. However, if you contact us before your order has shipped, we may be able to substitute another item for your original order. If you want to try to change an order you have already placed, contact us promptly at order@greatdogproductions.com, include "change order" or "cancel order" in the subject line. Please include the order number of the item that you would like to cancel or change to ensure accuracy, and let us know how to reach you with any questions. We will let you know whether a substitution is possible.